Frequently Asked Questions
2 - How can I pay?
Payments can be made with all major credit and debit cards, taken via a third party secure website after or during the checkout process via PayPal. You also have the option to have your order processed with an invoice from Google Checkout which will be sent after purchase should you select this option, click on the link within the email and you can then pay on Google's 100% secure paymant page. We also accept bank transfers, please contact us should you wish to pay this way and for other payment options.
3 - How long does it take for my custom PC to arrive on my doorstep?
To put it simple, up to 10 working days after receiving cleared payment. Usually within just a few days. With an extra charge we can provide a priority service on our computers, which means we put your build top of the list so that you recieve your custom PC much sooner.
4 - Can you build me something totally bespoke?
Yes we can. Often we are asked to build PC's into some very random things, just contact us with your requirements
5 - Can I cancel my order?
Whilst we believe you will be very happy with your new PC we understand that you may want to cancel your order. You can cancel your order upto 7 days after you receive the product. Full details can be found on our terms and conditions page.
6 - Where do you ship to?
Procore Computers currently ship to the United Kingdom only. We do not ship internationally. For security reasons we will only ship to your billing address.
7 - Do you offer any discounts?
Whilst you won't find any buy one get one free's here at Procore Computers we do however offer a flat rate postage. So you pay the same postage for one PC as you would 10 PC's.
8 - What branded parts do you use?
Procore Computers use the very best parts in our PC's. Our product range comprises brands such as INTEL, AMD, ATI, NVIDIA, BFG, SAPPHIRE, ZOTAC, MSI, RAZER, LOGITECH, MICROSOFT, OCZ, SAMSUNG, GIGABYTE, CORSAIR, KINGSTON, ASUS, MSI, MAXTOR, SEAGATE, WESTERN DIGITAL, LG, SONY, PIONEER, LITEON, PHILIPS, NEC, XFX, HOUSE OF KOLOR, ANTEC, COOLERMASTER, LIAN-LI, THERMALTAKE and many more. You can be confident that your PC will be built with the best quality components.
9 - Will I get a VAT invoice?
We are not currently VAT Registered
10 - Do your PC's come with operating systems?
Yes and no. Each product will give you the option. We understand that our customers want to be able to install their own operating system which is why we give customers the option to add an operating system to the computer should they wish rather than just adding it anyway. We supply Microsoft Windows XP, Vista and Windows 7 as a pre-installed operating system or you can choose to purchase your own OEM DVD by visiting our "software" page.
11 - What's this "burn in process" you talk about?
The burn in process is where we test and stress components to their limit for a sustained amount of time. 48 hours to be exact. It allows us to make sure that every computer that leaves our workshop is fit for its purpose and free of any faults or defects. This is an integral part of our build process and one of the many reasons why we achieve such a low return rate.
12 - What after sales support and warranty do your computers come with?
All our products come with a 1 year return to base warranty as standard. We also provide free email and telephone support on Hardware issues. If you have a problem with one of our products please contact us.
13 - Do you have a walk in shop?
Currently Procore Computers only operates as an online internet business. It allows us to minimise our overheads and as a result be able to supply you with lower priced products.
14 - 32 or 64 Bit Operating system?
The easiest way to explain this is to keep it simple, the maximum amount of memory or RAM a 32 Bit operating system will recognise is 3GB. Therefore if you are choosing a computer with 3GB of RAM or above we will always (where possible) install a 64 Bit operating system in order for you to get the full potential out of your computer. If you are using older software please check it is 64 Bit compatible, if you are in doubt then please call us on 08454 635634 or drop us an email and we will gladly answer any questions.
